If you own an LG TV and are currently facing the frustrating Error Code 137, don’t worry, you’re not alone. This error can occur due to various reasons, causing your TV to malfunction. However, with a few easy troubleshooting steps, you can quickly resolve this issue and get back to enjoying your favorite shows and movies. In this article, we will guide you through the process of fixing Error Code 137 on your LG TV, ensuring a smooth and hassle-free entertainment experience.
Understanding Error Code 137 On LG TVs: Causes And Common Symptoms
Error code 137 on LG TVs indicates a network connectivity problem that prevents your TV from accessing certain content or features. This error can occur due to various reasons, including issues with your home network, TV firmware, or DNS settings.
Common symptoms of error code 137 include apps not loading or streaming properly, inability to connect to certain streaming platforms, or frequent buffering during video playback.
It’s important to understand the causes behind this error in order to effectively troubleshoot and resolve the issue. By diagnosing the root cause, you can determine the appropriate troubleshooting method to fix error code 137 on your LG TV.
In the subsequent sections, we will explore different troubleshooting methods that can help you resolve the error. From resetting your TV to factory settings and updating the firmware to adjusting the DNS settings and performing a power cycle, we will cover step-by-step solutions to eliminate error code 137 on your LG TV.
Check Network Connectivity: Ensuring A Stable Connection For Your LG TV
A stable network connection is crucial for your LG TV to function properly and avoid error code 137. Before diving into other troubleshooting methods, it is essential to check the network connectivity and resolve any issues.
Firstly, ensure that your LG TV is connected to the internet. Check if other devices on the same network are able to connect without any problems. If they are also experiencing connectivity issues, the problem might lie with your internet service provider or modem. In this case, reach out to your ISP for assistance.
If other devices are connecting fine, try rebooting your router. Unplug the power cord from the router, wait for around 30 seconds, and then plug it back in. Give it a few minutes to fully restart. This simple step can often resolve temporary network glitches.
Additionally, check the Wi-Fi signal strength on your LG TV. Weak signal can cause intermittent connectivity problems. If possible, move the router closer to your TV or consider using an Ethernet cable for a more stable connection.
By ensuring a stable network connection, you can eliminate network-related issues as a possible cause of error code 137 on your LG TV.
1. Understanding error code 137 on LG TVs: Causes and common symptoms
2. Check network connectivity: Ensuring a stable connection for your LG TV
Troubleshooting Method 1: Resetting Your LG TV To Factory Settings
One effective way to fix error code 137 on your LG TV is by resetting it to its factory settings. This troubleshooting method can help resolve any software glitches or conflicts that may be causing the error. To reset your TV, follow these steps:
1. Press the “Settings” button on your remote control.
2. Navigate to the “Support” or “General” option using the arrow keys.
3. Select “Reset to Initial Settings” or “Factory Reset” and confirm your selection.
4. Your TV will restart and return to its original factory settings.
It’s important to note that performing a factory reset will erase all your personalized settings and stored data on the TV. Therefore, make sure to backup any important files or settings before proceeding with the reset. If the error persists after the reset, you may need to try other troubleshooting methods or seek further assistance.
Troubleshooting Method 2: Updating The Firmware On Your LG TV
Updating the firmware on your LG TV can help in fixing error code 137. Firmware updates provide bug fixes, performance enhancements, and compatibility improvements. Here’s how you can update the firmware on your LG TV:
1. Check for updates: Go to the settings menu on your LG TV and navigate to the “Software Update” or “System” section. Look for an option called “Update” or “Software Update” and select it.
2. Connect to the internet: Ensure that your LG TV is connected to a stable internet connection. You can use either a wired or wireless connection.
3. Start the update process: If there is a firmware update available, your TV will automatically start the update process. It may take some time, so be patient and avoid turning off or unplugging your TV during the update.
4. Follow on-screen instructions: Once the update is complete, your TV will restart. Follow any on-screen prompts or instructions to complete the update.
Updating the firmware on your LG TV regularly is a good practice to ensure optimal performance and to resolve any known issues, including error code 137.
Troubleshooting Method 3: Adjusting The DNS Settings On Your LG TV
DNS (Domain Name System) settings play a crucial role in connecting your LG TV to the internet. Sometimes, misconfigured DNS settings can result in Error Code 137 on your LG TV. In this troubleshooting method, we will guide you through the process of adjusting the DNS settings to fix the issue.
To begin, access the LG TV settings by pressing the Home button on your remote control and navigating to the Settings menu. Look for the Network option and select it. Within the Network menu, find the DNS settings and click on it.
For users with automatic DNS settings, it is recommended to change it to manual. Once in the manual DNS setting, enter the preferred and alternate DNS addresses. Some commonly used DNS addresses are Google DNS (8.8.8.8 and 8.8.4.4) or OpenDNS (208.67.222.222 and 208.67.220.220).
After entering the DNS addresses, save the settings and exit the menu. Restart your LG TV and check if Error Code 137 is resolved.
Adjusting the DNS settings on your LG TV can often fix connectivity issues and resolve Error Code 137. However, if the problem persists, try the other troubleshooting methods or consider seeking professional assistance from LG customer support.
Troubleshooting Method 4: Performing A Power Cycle On Your LG TV
Performing a power cycle on your LG TV is a simple yet effective troubleshooting method that can help resolve error code 137. This method involves completely turning off your TV, disconnecting it from the power source, and then waiting for a few minutes before reconnecting it and turning it back on.
When you encounter error code 137 on your LG TV, it could be due to temporary glitches or issues with the internal components. By performing a power cycle, you can clear any temporary data or settings that may be causing the error.
To perform a power cycle on your LG TV, start by turning it off using the remote control. Then, unplug the power cord from the wall outlet or power strip. Leave the TV unplugged for approximately 5 minutes to ensure all residual power is discharged. After the waiting period, reconnect the power cord and turn on the TV.
Performing a power cycle often resolves minor technical issues and can potentially fix error code 137 on your LG TV. If the error persists, you can proceed to try other troubleshooting methods or seek professional assistance from LG customer support.
Seeking Professional Assistance: When To Contact LG Customer Support For Error Code 137
If you have followed all the troubleshooting methods mentioned above and are still experiencing error code 137 on your LG TV, it may be time to seek professional assistance. LG customer support is available to help you with any technical issues or errors that you may encounter with your TV.
Contact LG customer support if you notice any of the following:
1. The error code persists even after performing all the troubleshooting methods.
2. Your TV is not responding to any inputs or commands.
3. You are unable to access certain features or functions on your TV.
4. The error code is accompanied by other unusual symptoms, such as picture distortion or abnormal sounds.
When contacting LG customer support, be prepared to provide them with details such as your TV model, firmware version, and a clear description of the error code and any accompanying symptoms. They will be able to guide you through additional troubleshooting steps or suggest further actions, such as arranging a technician visit if necessary. Remember to have your TV’s warranty information and proof of purchase ready when seeking professional assistance.
Frequently Asked Questions
1. Why am I encountering Error Code 137 on my LG TV?
Error Code 137 on your LG TV usually occurs when there is an issue with the TV’s internet connection. It can be caused by a weak or unstable Wi-Fi signal, incorrect network settings, or a problem with the router or modem.
2. How can I fix Error Code 137?
To fix Error Code 137 on your LG TV, you can start by checking the internet connection and making sure it is stable. Restarting the router and modem can often resolve connectivity issues. Additionally, you can try manually entering the network settings on your TV or resetting the network settings to their default values.
3. Why does the Error Code 137 keep reappearing even after troubleshooting?
If the Error Code 137 keeps reappearing on your LG TV even after troubleshooting, it might be necessary to perform a factory reset on the TV. This will reset all settings to their original defaults, including network settings, and can often resolve persistent issues.
4. Can a software update fix Error Code 137 on my LG TV?
Yes, performing a software update on your LG TV can help fix Error Code 137. Manufacturers often release firmware updates to address bugs and improve overall performance. Make sure to check for and install any available updates for your specific TV model.
Wrapping Up
In conclusion, troubleshooting and resolving the error code 137 on your LG TV can be done by following a few simple steps. First, ensure that all cables are securely connected and that there are no loose connections. Next, power cycle the TV by unplugging it from the power source and waiting for a few minutes before plugging it back in. If the issue persists, try resetting the TV to its factory settings. If none of these steps work, contacting LG customer support for further assistance may be necessary.