In today’s fast-paced digital landscape, providing top-notch customer support is crucial for businesses to stay ahead of the competition. One popular tool that enables companies to deliver exceptional remote support is GoToAssist. As a reliable and feature-rich solution, GoToAssist has become a go-to choice for many organizations. However, the cost of implementing and using this tool is a critical factor to consider. In this article, we will delve into the pricing structure of GoToAssist, exploring its various plans, features, and costs to help you make an informed decision.
Understanding GoToAssist Pricing Plans
GoToAssist offers a range of pricing plans to cater to different business needs and sizes. The plans are designed to provide flexibility and scalability, allowing you to choose the one that best suits your organization’s requirements. Here are the current pricing plans offered by GoToAssist:
GoToAssist Remote Support Plans
GoToAssist Remote Support plans are designed for businesses that require remote access and support capabilities. These plans offer a range of features, including:
- Remote desktop access
- Multi-session handling
- File transfer and sharing
- Chat and video conferencing
- Reporting and analytics
The GoToAssist Remote Support plans are available in three tiers:
- Starter: This plan is ideal for small businesses or individuals who require basic remote support capabilities. The Starter plan costs $29 per month (billed annually) or $35 per month (billed monthly).
- Pro: The Pro plan is designed for growing businesses that require more advanced features and support. This plan costs $49 per month (billed annually) or $59 per month (billed monthly).
- Business: The Business plan is suitable for large enterprises that require advanced features, customization, and dedicated support. The cost of this plan is customized based on the organization’s specific needs.
GoToAssist Service Desk Plans
GoToAssist Service Desk plans are designed for businesses that require a comprehensive service desk solution. These plans offer a range of features, including:
- Incident and problem management
- Change and release management
- Configuration management
- Reporting and analytics
The GoToAssist Service Desk plans are available in three tiers:
- Express: This plan is ideal for small businesses or individuals who require basic service desk capabilities. The Express plan costs $29 per month (billed annually) or $35 per month (billed monthly).
- Pro: The Pro plan is designed for growing businesses that require more advanced features and support. This plan costs $49 per month (billed annually) or $59 per month (billed monthly).
- Enterprise: The Enterprise plan is suitable for large enterprises that require advanced features, customization, and dedicated support. The cost of this plan is customized based on the organization’s specific needs.
Additional Costs And Features
In addition to the standard pricing plans, GoToAssist offers several add-ons and features that can enhance your remote support and service desk capabilities. Some of these additional costs and features include:
- GoToAssist Integration: This feature allows you to integrate GoToAssist with other tools and platforms, such as CRM systems, helpdesk software, and more. The cost of integration varies depending on the specific requirements.
- Customization: GoToAssist offers customization options to tailor the solution to your organization’s specific needs. The cost of customization varies depending on the scope of the project.
- Dedicated Support: GoToAssist offers dedicated support options, including priority support and dedicated account management. The cost of dedicated support varies depending on the level of support required.
Discounts And Promotions
GoToAssist occasionally offers discounts and promotions to new and existing customers. These discounts can be a great way to save money on your GoToAssist subscription. Some common discounts and promotions include:
- Annual Payment Discount: GoToAssist offers a discount for customers who pay annually instead of monthly.
- Volume Discount: GoToAssist offers a discount for customers who purchase multiple licenses or subscriptions.
- Promotional Offers: GoToAssist occasionally offers promotional discounts and offers to new customers.
Calculating The Total Cost Of Ownership
When calculating the total cost of ownership (TCO) of GoToAssist, it’s essential to consider several factors beyond the initial subscription cost. Some of these factors include:
- Implementation Costs: The cost of implementing GoToAssist, including setup, configuration, and training.
- Maintenance Costs: The cost of maintaining GoToAssist, including updates, upgrades, and technical support.
- Opportunity Costs: The cost of not using GoToAssist, including lost productivity, revenue, and customer satisfaction.
To calculate the TCO of GoToAssist, you can use the following formula:
TCO = (Subscription Cost + Implementation Costs + Maintenance Costs) / Number of Users
For example, let’s say you’re considering the GoToAssist Remote Support Pro plan, which costs $49 per month (billed annually). You also need to factor in implementation costs of $1,000 and maintenance costs of $500 per year. With 10 users, the TCO would be:
TCO = ($49 x 12 + $1,000 + $500) / 10
TCO = $6,490 / 10
TCO = $649 per user per year
Conclusion
GoToAssist is a powerful remote support and service desk solution that offers a range of features and pricing plans to suit different business needs. By understanding the pricing structure and additional costs, you can make an informed decision about whether GoToAssist is right for your organization. Remember to calculate the total cost of ownership, including implementation, maintenance, and opportunity costs, to ensure you’re getting the best value for your money.
By choosing the right GoToAssist plan and features, you can enhance your customer support capabilities, improve productivity, and drive business growth.
What Is GoToAssist And How Does It Work?
GoToAssist is a remote support and access software designed for IT professionals and support teams. It allows users to remotely access and control computers, mobile devices, and other equipment to troubleshoot and resolve technical issues. With GoToAssist, support agents can initiate remote sessions, transfer files, and communicate with customers through live chat or voice calls.
GoToAssist offers various features, including unattended access, screen sharing, and multi-session handling. It also provides a centralized dashboard for managing support requests, tracking session history, and generating reports. Additionally, GoToAssist integrates with popular IT service management (ITSM) tools and customer relationship management (CRM) systems to streamline support workflows.
What Are The Different Pricing Plans Offered By GoToAssist?
GoToAssist offers several pricing plans to cater to different business needs and sizes. The plans vary based on the number of technicians, features, and support channels. The most basic plan, GoToAssist Remote Support, is designed for small teams and includes features like remote access, screen sharing, and live chat. The more advanced plans, GoToAssist Remote Support and Service Desk, offer additional features like unattended access, multi-session handling, and integration with ITSM tools.
The pricing plans also differ in terms of the number of technicians and support channels. For example, the GoToAssist Remote Support plan supports up to 3 technicians, while the GoToAssist Remote Support and Service Desk plan supports up to 10 technicians. Additionally, GoToAssist offers a free trial period, allowing businesses to test the software before committing to a paid plan.
What Are The Costs Associated With Using GoToAssist?
The costs associated with using GoToAssist depend on the chosen pricing plan and the number of technicians. The GoToAssist Remote Support plan starts at a monthly fee per technician, while the GoToAssist Remote Support and Service Desk plan starts at a higher monthly fee per technician. There are also discounts available for annual payments and volume licensing.
In addition to the monthly or annual fees, businesses may incur additional costs for features like unattended access, multi-session handling, and integration with ITSM tools. However, these costs are typically included in the higher-tier pricing plans. It’s essential to review the pricing plans carefully and consider the specific needs of your business to determine the total cost of ownership.
How Does GoToAssist Compare To Other Remote Support Software?
GoToAssist is a popular remote support software that competes with other solutions like LogMeIn Rescue, TeamViewer, and ConnectWise Control. While each solution has its strengths and weaknesses, GoToAssist is known for its ease of use, robust feature set, and seamless integration with ITSM tools. GoToAssist also offers a more comprehensive service desk solution, making it a popular choice among IT professionals and support teams.
When comparing GoToAssist to other remote support software, consider factors like pricing, features, and scalability. GoToAssist is generally priced competitively, especially for small to medium-sized businesses. However, larger enterprises may find more cost-effective solutions with other vendors. It’s essential to evaluate your specific needs and compare the features and pricing plans of different solutions before making a decision.
What Are The Benefits Of Using GoToAssist For Remote Support?
Using GoToAssist for remote support offers several benefits, including increased efficiency, improved customer satisfaction, and reduced costs. With GoToAssist, support agents can resolve technical issues quickly and remotely, reducing the need for on-site visits and minimizing downtime. This leads to increased productivity and improved customer satisfaction.
GoToAssist also provides a secure and reliable remote support experience, with features like end-to-end encryption and two-factor authentication. Additionally, GoToAssist offers a range of reporting and analytics tools, allowing businesses to track support metrics and identify areas for improvement. By using GoToAssist, businesses can streamline their support workflows, reduce costs, and improve overall customer experience.
How Secure Is GoToAssist, And What Measures Are In Place To Protect Customer Data?
GoToAssist is a secure remote support software that prioritizes the protection of customer data. The solution uses end-to-end encryption, two-factor authentication, and secure socket layer (SSL) protocol to ensure that all remote sessions are secure and tamper-proof. Additionally, GoToAssist complies with industry standards like HIPAA, PCI-DSS, and GDPR, ensuring that customer data is handled in accordance with regulatory requirements.
GoToAssist also provides a range of security features, including access controls, audit logs, and session recording. These features allow businesses to monitor and control remote access, track support activity, and maintain a record of all support sessions. By using GoToAssist, businesses can ensure that their customer data is protected and that remote support sessions are conducted securely.
What Kind Of Support And Training Does GoToAssist Offer To Its Customers?
GoToAssist offers a range of support and training resources to help customers get the most out of the solution. The vendor provides 24/7 technical support via phone, email, and live chat, as well as an extensive knowledge base and community forum. Additionally, GoToAssist offers onboarding and training programs, including webinars, tutorials, and certification courses.
GoToAssist also provides a dedicated customer success team that works closely with customers to ensure they are getting the most out of the solution. The team offers customized onboarding, training, and support to help businesses achieve their support goals. By providing comprehensive support and training, GoToAssist enables businesses to quickly deploy and effectively use the solution, maximizing their return on investment.