Can’t Connect to the Network on PS5: Troubleshooting Tips and Solutions

The PlayStation 5 (PS5) is a powerful gaming console that offers an immersive gaming experience to its users. However, there may be instances where you encounter connectivity issues on your PS5, making it difficult or impossible to connect to the network. These network problems can be frustrating, but fear not! In this article, we will provide you with troubleshooting tips and solutions to help you resolve the network connectivity issues on your PS5 and get back to enjoying uninterrupted gaming sessions.

Checking The Network Connection Settings On Your PS5

When facing network connectivity issues on your PS5, the first step is to check the network connection settings on the console. To do this, navigate to the settings menu on your PS5 and select “Network.” Here, you will find options to view and modify your network settings.

Ensure that your Wi-Fi network is selected correctly and that the password is entered correctly. If you are using an Ethernet connection, make sure the cable is securely plugged into both your PS5 and the modem/router.

You should also check the IP address and other network settings to ensure they are correct. If you are unsure about what values to use, you can try selecting the “Automatic” option to let the PS5 automatically configure the network settings.

If you are still unable to connect to the network after verifying the settings, you may need to perform additional troubleshooting steps to identify and resolve the issue. Don’t worry; there are several other troubleshooting options available to help you get your PS5 connected to the network.

Rebooting Your Modem And Router

Rebooting your modem and router is often the first troubleshooting step recommended when experiencing network connectivity issues on any device, including the PS5. To do this, simply power off both your modem and router by unplugging their power cords from the outlet. Wait for about 30 seconds before plugging them back in and allowing them to fully reboot.

By rebooting your modem and router, you are essentially resetting their settings and clearing any temporary glitches that may be affecting your network connection. This can help resolve various issues, such as connection drops, slow speeds, and difficulty connecting to the network.

After the modem and router have rebooted, wait a few minutes for them to fully establish the network connection. Then, try connecting your PS5 to the network again and check if the connection issue has been resolved.

If rebooting the modem and router does not fix the problem, then you can move on to the next troubleshooting steps to further diagnose and resolve the network connectivity issue on your PS5.

Ensuring Proper Wi-Fi Signal Strength

Is your PS5 struggling to connect to your Wi-Fi network? One possible culprit could be a weak Wi-Fi signal. To ensure a stable connection, it’s important to check and improve the Wi-Fi signal strength.

Start by positioning your PS5 closer to your Wi-Fi router. This will help minimize any interference and boost the signal strength. If possible, avoid placing your console near other electronic devices or behind walls and obstacles that could obstruct the signal.

Additionally, consider optimizing your Wi-Fi network by adjusting the channel settings on your router. You can do this by accessing your router’s admin panel and experimenting with different channels to find the one with the least interference.

If you find that your Wi-Fi signal is still weak even after trying these steps, you might want to consider upgrading your Wi-Fi router or investing in a Wi-Fi range extender. These devices can greatly enhance the signal strength, ensuring a smooth and uninterrupted gaming experience.

By ensuring proper Wi-Fi signal strength, you can eliminate connectivity issues and enjoy the full potential of your PS5’s online features.

Troubleshooting Ethernet Connection Issues

If you’re encountering issues connecting to the network on your PS5 using an Ethernet cable, there are several steps you can take to troubleshoot the problem.

First, ensure that the Ethernet cable is securely plugged into both the back of your PS5 and your modem or router. Sometimes a loose connection can cause network problems.

Next, check the Ethernet cable itself for any signs of damage. Look for frayed ends or bent pins on the connectors. If you notice any damage, try using a different Ethernet cable to see if that resolves the issue.

If the cable appears to be in good condition, try restarting both your modem and router. Unplug them from the power source, wait a few moments, and then plug them back in. Wait for them to fully power up before attempting to connect your PS5 again.

You should also check your network settings on the PS5. Go to the settings menu and select “Network.” From there, choose “Set Up Internet Connection” and follow the prompts to ensure that your Ethernet connection is properly configured.

If you’re still unable to connect to the network via Ethernet, consider trying a different Ethernet port on your modem or router. It’s possible that the port you’re using may be faulty.

If none of these steps resolve the issue, there may be a problem with your modem, router, or PS5 Ethernet port. In this case, you may need to contact your internet service provider or PlayStation Support for further assistance.

Updating Your PS5 System Software

Sometimes, the inability to connect to the network on your PS5 may be due to outdated system software. It is crucial to regularly update your console’s software to ensure optimal performance and compatibility with the network.

To update the system software on your PS5, follow these steps:

1. Ensure that your console is connected to the internet.
2. Go to the Settings menu on your PS5.
3. Select System.
4. Choose System Software.
5. Click on System Software Update and Settings.
6. Select Update System Software.
7. If an update is available, follow the prompts to download and install it.
8. Once the update is complete, restart your PS5.

Updating the system software can address any bugs or glitches that may be hindering the network connection. It also allows you to benefit from new features and improvements released by Sony.

If you are still unable to connect to the network after updating the system software, proceed to the other troubleshooting tips to narrow down the issue and find a suitable solution.

Checking For Network Service Outages

It can be frustrating when you can’t connect to the network on your PS5, but sometimes the issue may not be with your console or internet connection. Network service outages can occur due to various reasons, such as maintenance or technical difficulties on the service provider’s end.

To check if there are any network service outages affecting your PS5, you can visit the official website or social media channels of your internet service provider or PlayStation Network. They often post updates about any ongoing outages or maintenance activities that may be causing connectivity issues.

If you find that there is a network service outage affecting your PS5, unfortunately, there isn’t much you can do except wait for the service to be restored. It is recommended to keep an eye on the official updates provided by your service provider for any estimated time of resolution.

However, if there are no reported outages and other devices on your network can connect without any problems, then the issue may be specific to your PS5. In such cases, it’s best to follow the other troubleshooting tips mentioned in this article or contact PlayStation Support for further assistance.


Resolving DNS Server Issues

Resolving DNS server issues is crucial for establishing a stable and reliable network connection on your PS5. DNS (Domain Name System) is responsible for translating domain names into IP addresses, allowing your console to connect with the appropriate servers. If you’re experiencing network connectivity issues, it may be due to problems with the DNS server.

To resolve DNS server issues on your PS5, you can try the following troubleshooting steps:

1. Restart your console and network devices: Power off your PS5, modem, and router. After a few minutes, power them back on and check if the DNS issue is resolved.

2. Change the DNS settings on your PS5: Access the PS5’s settings menu, navigate to “Network,” and select “Set Up Internet Connection.” Choose either Wi-Fi or Ethernet, and when prompted, select “Custom.” In the DNS settings, choose “Manual” and enter the specific IP address of a reliable DNS server (such as Google DNS or OpenDNS).

3. Flush DNS cache: Access the PS5’s settings menu, go to “Network,” and select “Test Internet Connection.” This action will flush the DNS cache and may resolve any residual DNS issues.

4. Reset router settings: If the above steps don’t work, you can try resetting your router to its default settings. Consult your router’s manual for instructions on how to perform a factory reset.

By following these troubleshooting steps, you should be able to resolve DNS server issues and establish a smooth network connection on your PS5, allowing you to enjoy online gaming and other network-dependent features hassle-free.

Contacting PlayStation Support For Further Assistance

If you have exhausted all the troubleshooting steps mentioned above and are still unable to connect to the network on your PS5, it may be time to reach out to PlayStation Support for further assistance. They have a team of dedicated professionals who can help you resolve any network connectivity issues you are facing.

To contact PlayStation Support, you have a few options. Firstly, you can visit the PlayStation website and access their support page, where you will find various resources such as FAQs, forums, and troubleshooting guides. This can be a great starting point to find solutions to common network issues.

If you need more personalized assistance, you can contact PlayStation Support through their live chat feature. This allows you to chat directly with a support agent who can guide you through troubleshooting steps specific to your network setup.

Alternatively, you can also call the PlayStation Support hotline. They have a toll-free number that you can dial for assistance.

Remember to provide as much detail as possible about your network setup and the specific issues you are facing to help the support team diagnose and resolve the problem promptly.


1. Why can’t I connect to the network on my PS5?

There can be several reasons why you are unable to connect to the network on your PS5. It could be due to a weak Wi-Fi signal, incorrect network settings, network congestion, or even a problem with your ISP. To resolve this issue, you can try the following troubleshooting tips.

2. How do I troubleshoot network connectivity issues on my PS5?

If you are experiencing network connectivity issues on your PS5, you can try the following troubleshooting steps:
– Restart your PS5 and the router.
– Check if other devices can connect to the network.
– Ensure that you have entered the correct Wi-Fi password.
– Move your PS5 closer to the router to improve signal strength.
– Reset network settings on your PS5 and reconfigure them.

3. What should I do if none of the troubleshooting tips work?

If none of the troubleshooting tips mentioned above work, you may need to try more advanced solutions. This could include updating your PS5 system software, checking for firmware updates for your router, or contacting your ISP for assistance. You can also try connecting your PS5 to the network using an Ethernet cable instead of Wi-Fi to see if that helps resolve the issue.


In conclusion, encountering network connectivity issues on the PS5 can be frustrating, but troubleshooting tips and solutions can help resolve these problems. By checking the internet connection, resetting the router, or adjusting network settings on the console, users can often restore their network connection. Additionally, ensuring that the latest firmware updates are installed and contacting the internet service provider for assistance can also prove useful. Ultimately, following these troubleshooting tips will enable PS5 users to enjoy seamless online gaming and media streaming experiences.

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