How to Fix a Phone That Won’t Turn On

Do you find yourself in a frustrating situation where your phone simply won’t turn on? Whether you’re dealing with a dead battery or a more serious issue, this article aims to guide you through some simple troubleshooting steps to get your phone up and running again. From checking the power source to employing software solutions, we’ve got you covered with practical tips and tricks to fix your phone that won’t turn on.

Check The Battery Level And Charging Cable

Sometimes, a phone may not turn on simply because the battery is drained or the charging cable is faulty. Start by checking the battery level. Connect your phone to a charger using a known working charging cable and let it sit for a few minutes. Look for any signs of charging, such as a battery icon on the screen, or a LED light turning on.

If there are no signs of charging, inspect the charging cable for any visible damage or frayed wires. Try using a different charging cable to eliminate the possibility of a faulty cable. Additionally, try charging the phone using a different wall adapter or USB port on your computer.

If your phone still refuses to turn on, plug it into a computer using a USB cable. If it is recognized by the computer, it indicates that the issue is likely not with the battery or charging cable, but some other underlying software issue.

If none of these steps work, it may be time to seek professional assistance or contact the customer support of your phone manufacturer for further troubleshooting and guidance.

Perform A Hard Reset Or Forced Restart

A hard reset or forced restart can help fix a phone that won’t turn on due to software issues or glitches. To perform a hard reset, hold down the power button and volume down button simultaneously for about 10-15 seconds. This will force the device to reboot and can often resolve minor software problems.

Before performing a hard reset, make sure to back up any important data as this process may delete all data and settings on the phone. After the restart, check if the phone boots up normally. If it still doesn’t turn on, proceed with further troubleshooting steps.

Note that the key combination for a hard reset can vary depending on the phone model and brand. It is recommended to refer to the phone’s user manual or the manufacturer’s website for specific instructions.

Performing a hard reset is a simple and effective solution to try before seeking professional assistance or contacting customer support. It can often resolve issues related to temporary software glitches, allowing the phone to turn on and function normally again.

Verify The Power Button And Volume Buttons

When your phone won’t turn on, it’s essential to ensure that the power button and volume buttons are functioning properly. Sometimes, these buttons can become stuck or unresponsive, preventing the phone from powering on. To verify their functionality, follow these steps:

1. Check for physical damage: Inspect the buttons for any signs of damage, such as cracks or breakage. If there are visible issues, they may need to be repaired or replaced.

2. Clean the buttons: Dust, debris, or residue can hinder button responsiveness. Gently clean the power button and volume buttons using a soft cloth or cotton swab dipped in rubbing alcohol. Be careful not to apply excessive pressure.

3. Test button functionality: Press and hold the power button and volume buttons simultaneously for about 10 seconds. If your device has a removable battery, remove it, then press and hold the power button for 10 seconds. These actions can help reset the device’s hardware.

4. Observe for changes: After performing the reset, try turning on your phone. If it powers on successfully, it indicates that the button verification process resolved the issue. If not, you may need to explore other troubleshooting options.

Remember, if you are unsure about performing these steps yourself, it’s advisable to seek professional assistance or contact your phone’s customer support for further guidance.

Clean The Charging Port And Remove Any Obstructions

Often, a phone that won’t turn on is not a result of a major issue, but rather a simple obstruction in the charging port. Dust, dirt, or debris can accumulate in the charging port over time, preventing a proper connection between the charging cable and the phone.

To fix this, start by inspecting the charging port for any visible obstructions. Use a small, non-metallic tool like a toothpick or a cotton swab to gently clean the port, being careful not to damage any internal components. Be thorough but cautious during this process.

If you notice any stubborn debris that cannot be easily removed, consider using compressed air to blow it out. Be sure to hold the can at a safe distance and use short bursts of air to avoid causing damage.

Once you have cleaned the charging port, reconnect the charging cable and attempt to power on the phone. If it still won’t turn on, proceed to the next troubleshooting method.

Try Charging The Phone With A Different Power Source

If your phone still refuses to turn on even after following the previous troubleshooting steps, one possible solution is to try charging it with a different power source. Sometimes, the issue may lie with the power outlet or charging cable you are using.

Start by using a different charging cable and adapter. If you have multiple chargers at hand, try them one by one to see if any of them can successfully charge your phone. It’s also worth trying different power outlets in case there is a problem with the one you usually use.

If you have access to a computer or laptop, you can also try charging your phone through the USB port. Simply connect your phone to the computer using a USB cable and see if it starts charging. Sometimes, this method can help bypass any issues with the wall charger.

However, if none of these methods work and your phone still won’t turn on, it may be time to seek professional assistance. Contacting customer support or visiting a reputable phone repair shop can help diagnose and fix the underlying problem.

Connect The Phone To A Computer Or External Display For Troubleshooting

If your phone still won’t turn on after trying the previous troubleshooting steps, connecting it to a computer or external display can help identify the problem. By doing so, you can determine if the issue lies with the phone itself or if there is a problem with the display.

Start by connecting your phone to a computer using a USB cable. If the computer recognizes the device and you can access its files, then the problem might be related to the phone’s display. In this case, you could try fixing it by performing a factory reset, updating the software, or restoring the device to its default settings.

On the other hand, if the computer doesn’t detect your phone, it suggests a more severe hardware problem. In such cases, connecting the phone to an external display can help ensure that the issue is not with the phone’s own display. If you see a display on the external monitor, it indicates that only the phone’s screen needs to be replaced.

However, if none of these troubleshooting steps yield positive results, it may be time to seek professional assistance or contact customer support for further guidance.

Seek Professional Assistance Or Contact Customer Support

If none of the above methods have worked and your phone still won’t turn on, it’s time to consider seeking professional assistance or contacting customer support. This step is especially important if your phone is still under warranty, as attempting any DIY fixes might void the warranty.

There could be a hardware issue with your phone that requires the expertise of a trained technician to diagnose and fix. They will have the necessary tools and knowledge to troubleshoot and repair the problem. Taking your phone to a professional also ensures that you won’t accidentally worsen the issue by attempting repairs yourself.

Alternatively, contacting customer support for your phone’s manufacturer can provide you with guidance and potential solutions. They may be able to walk you through troubleshooting steps or advise you on the best course of action.

Remember to provide detailed information about the problem you are experiencing, any error messages displayed, and the steps you have already taken. This will help the professionals or customer support team understand the issue better and provide you with the most appropriate assistance.


1. Why won’t my phone turn on?

There can be various reasons why your phone won’t turn on. It could be due to a drained battery, a software glitch, a hardware issue, or even water damage. It’s important to try some troubleshooting steps to identify the exact cause and address it accordingly.

2. How can I fix a phone that won’t turn on due to a drained battery?

If your phone won’t turn on because of a drained battery, try connecting it to a charger and leaving it for at least 15 minutes. If the battery was completely drained, it might take a while for the phone to show any signs of life. If this doesn’t work, try using a different charger or USB cable to eliminate the possibility of a faulty charger.

3. What can I do if my phone won’t turn on after a software update?

If your phone won’t turn on after a software update, it might be stuck in a boot loop or experiencing other software-related issues. In such cases, try performing a soft reset by holding down the power button and volume down button simultaneously for about 10-15 seconds. If this doesn’t work, you may need to consider a factory reset or seeking professional assistance.

4. My phone got wet, and now it won’t turn on. What should I do?

If your phone experienced water damage and won’t turn on, the first step is to avoid attempting to turn it on. Instead, power it off immediately, remove the battery if possible, and place the phone in a bag of uncooked rice or silica gel packets. This allows the rice or silica gel to absorb the moisture. After 24-48 hours, attempt to turn on your phone. If it still won’t turn on, seek professional help as water damage can cause extensive damage to internal components.

Wrapping Up

In conclusion, when faced with a phone that won’t turn on, there are several troubleshooting steps that can be taken to try and resolve the issue. By checking the charging cable and port, attempting a hard reset, and seeking professional help if necessary, individuals can increase the chances of being able to fix their phone and get it working again. However, if these steps do not work, it may be a sign of a more serious hardware problem that will require further attention. It is important to remain patient and persist in troubleshooting before considering replacement options.

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