How to Fix Infinite Loading on Sims 4: Quick Solutions

Are you tired of your Sims 4 game getting stuck on an infinite loading screen? If so, you’re not alone. Many players have experienced this frustrating issue that prevents them from enjoying the game. Fortunately, there are quick and easy solutions that can help you fix the infinite loading problem and get back to playing your favorite game in no time. In this article, we will provide you with step-by-step instructions on how to resolve the infinite loading issue on Sims 4, allowing you to dive back into the virtual world of Sims and keep the fun going.

Checking Game Files Integrity

When encountering infinite loading issues in Sims 4, the first step you should take is checking the integrity of your game files. This process ensures that all necessary game files are present and not corrupted, which could be causing the loading problem.

To check the game files, follow these steps:

1. Launch your Origin client and go to your game library.
2. Locate Sims 4 and right-click on it.
3. Select “Repair Game” from the drop-down menu.
4. The repair process will begin, and Origin will verify the game files.
5. Wait for the process to complete, which may take some time depending on your system and internet speed.

Verifying the integrity of game files can fix any missing or corrupted files that may be causing the infinite loading issue. Once the repair process is finished, try launching the game again to see if the problem persists. If it does, you can move on to the next solution.

Clearing Cache Files And Resetting The Game

When troubleshooting the infinite loading issue in Sims 4, one effective solution is to clear cache files and reset the game. Cache files are temporary files that store game data and can sometimes become corrupted, leading to loading problems.

To clear cache files, go to the Documents folder on your computer, then navigate to Electronic Arts > The Sims 4. Look for folders labeled “cache” or “cachestr” and delete their contents. These files will be regenerated when you relaunch the game.

Next, perform a game reset by removing the “Options” and “Screenshots” folders in The Sims 4 folder. These folders contain options and saved screenshots, respectively, and removing them won’t affect your saved games.

By clearing cache files and resetting the game, you eliminate any potential corrupt files that may be causing the infinite loading error. Attempt to launch the game again and see if the issue persists. If it does, move on to the next troubleshooting step.

Disabling Mods And Custom Content

Disabling mods and custom content is a crucial step in resolving the infinite loading issue in Sims 4. Mods and custom content can sometimes conflict with the game’s files, leading to loading problems. Here’s how you can disable them:

1. Launch the game and navigate to the “Game Options” menu.
2. Select the “Other” tab and then click on “Script Mods Allowed” and “Custom Content Allowed” to turn them off.
3. Exit the game and locate the Mods and Custom Content folders on your computer. These folders are typically found in the Sims 4 installation directory in the “Documents” folder.
4. Move all the files from these folders to a temporary location on your desktop or another folder outside of the game’s installation directory.
5. Relaunch the game and check if the infinite loading issue still persists.

Disabling mods and custom content will help identify whether they were causing conflicts and disrupting the game’s loading process. If the issue is resolved after disabling them, consider reinstalling or updating the mods and custom content to ensure compatibility with the game’s files.

Updating Game Patches And Origin

Updating game patches and Origin is an essential step in fixing infinite loading on Sims 4. Both the game and the Origin platform receive regular updates to address bugs, glitches, and compatibility issues. By keeping both updated, you ensure that you have the latest improvements and fixes.

To update game patches, launch the Sims 4 game and check for updates by clicking on the gear icon in the bottom left corner of the main menu. If an update is available, follow the on-screen instructions to download and install it.

Similarly, updating the Origin client is crucial. Open the Origin application, click on “Application Settings” in the menu bar, and select “Update.” The client will automatically search for updates and install them if available.

Updating both the game patches and Origin can often resolve infinite loading issues because these updates frequently include performance enhancements and bug fixes. However, if the problem persists after updating, it is recommended to explore the other solutions mentioned in this article.

Remember, regular updates not only provide bug fixes but also ensure a smoother and more enjoyable gaming experience overall.

Adjusting Graphics Settings For Better Performance

When experiencing infinite loading on Sims 4, one possible solution is to adjust the graphics settings for better performance. Graphics settings play a crucial role in the smooth running of the game, and improper settings can lead to various issues, including infinite loading screens.

To begin, launch the game and navigate to the options menu. Look for the graphics or display settings section. Here, you will find options to adjust various elements such as resolution, texture quality, shadow quality, and more.

To enhance performance, consider lowering the resolution. Lower resolutions require less processing power, allowing the game to run more smoothly. Additionally, reducing the texture quality and shadow quality can also have a positive impact on performance.

It’s important to find the right balance between performance and visual quality. Experiment with different settings and test the game to see if the infinite loading issue persists. If necessary, gradually adjust the settings to find the optimal configuration for your computer.

By optimizing the graphics settings, you can potentially resolve the infinite loading problem and enjoy a smoother gaming experience on Sims 4.

Repairing Or Reinstalling The Game

If you have tried all the previous methods and still experiencing infinite loading on Sims 4, it may be time to consider repairing or reinstalling the game. This solution can help resolve any underlying issues with the game files that are causing the loading problem.

To repair the game, follow these steps:

1. Open the Origin client and go to your game library.
2. Right-click on The Sims 4 and select “Repair Game.”
3. Wait for the repair process to complete. This may take some time as it will scan and fix any damaged or missing files.

If repairing the game doesn’t fix the issue, you can try reinstalling it. Here’s how:

1. Uninstall The Sims 4 from your computer. Make sure to backup any saved games or mods you want to keep.
2. Restart your computer to ensure a clean slate.
3. Reinstall the game through the Origin client. Download the latest version and follow the installation prompts.

Remember to also update your game to the latest version after reinstalling.

Repairing or reinstalling the game is a more drastic solution, but it can help resolve persistent loading issues that other methods may not fix.

Contacting EA Support For Further Assistance

If you have tried all the previous solutions and are still encountering infinite loading issues on Sims 4, it may be time to reach out for support from EA. Contacting EA support can provide you with personalized assistance and guidance to resolve the problem.

Before contacting EA support, make sure you have gathered all the necessary information about your game, such as your game version, computer specifications, and details about the issue you are experiencing. This will help the support team understand your problem better and provide more effective solutions.

To contact EA support, you can visit their official website and navigate to the support section. Look for options to chat with a support representative or submit a help ticket. Alternatively, you can also try reaching out to EA support on social media platforms like Twitter or through their official forums.

Remember to be patient and polite when communicating with EA support, as they are there to assist you. With their expertise, you should be able to find a solution to the infinite loading issue and get back to enjoying your Sims 4 gameplay.


1. Why is my Sims 4 game stuck on infinite loading screen?

There could be various reasons for this issue, including outdated mods or custom content, conflicting software, or corrupted game files.

2. How can I fix the infinite loading issue in Sims 4?

First, try removing any recently installed mods or custom content. If that doesn’t work, try repairing the game through Origin or reinstalling the game. You should also ensure that you have updated your game and graphics drivers.

3. Why does the infinite loading occur after installing new expansion packs?

Sometimes, the addition of new expansion packs can cause conflicts with existing files, leading to the infinite loading problem. In such cases, it is recommended to remove any conflicting mods or custom content, update the game, and ensure that all expansion packs are properly installed and compatible.

4. Is there a way to prevent the infinite loading issue in Sims 4?

To minimize the chances of experiencing this issue, it is advised to regularly update your game and remove outdated mods or custom content. Additionally, be cautious when installing new expansion packs and ensure their compatibility with your current game version.


In conclusion, experiencing infinite loading on Sims 4 can be frustrating, but thankfully there are quick solutions to fix this issue. By following the steps mentioned in the article, such as clearing cache, disabling mods, repairing the game, and checking for updates, players can resolve the infinite loading problem and get back to enjoying their gameplay. It is recommended to try these solutions one by one until the issue is resolved, and to make sure to keep the game updated for optimal performance.

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