What to Do If My Surface Pro Won’t Charge: Troubleshooting Tips and Solutions

If you own a Surface Pro and are experiencing difficulties with charging your device, you’re not alone. Many users encounter issues where their Surface Pro won’t charge, leaving them frustrated and wondering what to do next. Fortunately, there are several troubleshooting tips and potential solutions that can help resolve this problem and get your Surface Pro up and running again.

In this article, we will explore some common reasons why your Surface Pro may not be charging, such as a faulty power adapter or charging cable, software issues, or a problem with the battery itself. We will also provide step-by-step troubleshooting tips to help you determine the cause of the issue and offer potential solutions that you can try at home to fix the problem. By following these troubleshooting tips and solutions, you’ll be able to get your Surface Pro charging again and avoid any further inconvenience.

Check Power Supply And Outlet

When encountering charging issues with your Surface Pro, it is important to first check the power supply and outlet to ensure they are functioning properly. Begin by unplugging the charging cable from both ends and inspecting it for any visible damage or fraying. If the cable appears to be in good condition, try using it with a different power outlet to see if the original outlet is faulty.

Additionally, check the power supply brick for any signs of damage such as bent pins or loose connections. If you have access to another Surface Pro or compatible power supply, try using it to see if the issue lies with the power supply itself.

If after checking the power supply and outlet the Surface Pro still won’t charge, it may be necessary to move on to the next troubleshooting steps. However, ruling out any problems with the power supply and outlet is crucial in ensuring a more accurate diagnosis of the charging issue.

Inspect Charging Cable And Connector

When your Surface Pro won’t charge, one of the first things you should inspect is the charging cable and connector. Over time, these components can become damaged or worn out, leading to connectivity issues.

Start by examining the cable for any visible signs of damage such as fraying or exposed wires. If you notice any abnormalities, it may be necessary to replace the cable. Additionally, check the connector pins on both the cable and the charging port of your Surface Pro for any dirt, debris, or corrosion. Even a small obstruction can prevent a proper connection.

If you have access to another compatible charging cable, try using it to charge your Surface Pro. This will help determine whether the issue lies with the cable or the device itself.

Remember to also gently clean the charging port with a soft, lint-free cloth to remove any dirt or debris that might be causing connectivity problems.

By inspecting the charging cable and connector, you can identify and resolve any issues related to faulty connections, allowing your Surface Pro to charge properly again.

Reset The Surface Pro

When your Surface Pro won’t charge, one of the troubleshooting steps you can try is resetting the device. Resetting can help resolve any software or settings issues that might be causing the charging problem.

To reset your Surface Pro, follow these steps:
1. Press and hold the power button for 30 seconds.
2. Release the power button and wait for 10 seconds.
3. Press the power button again to turn on your Surface Pro.

After the reset, check if your device is charging properly. If not, proceed with other troubleshooting methods.

Resetting the Surface Pro can also fix other minor software-related issues, so it’s worth trying even if the charging problem is not resolved. Just make sure to back up any important files or data before resetting to avoid losing any information.

If resetting the device doesn’t fix the charging issue, you can move on to the next steps to further diagnose and solve the problem.

Update Device Drivers And Firmware

Keeping the device drivers and firmware up to date is crucial for the proper functioning of your Surface Pro and its charging capabilities. Outdated drivers and firmware can sometimes prevent the device from charging or cause charging issues.

To update the device drivers, go to the “Device Manager” on your Surface Pro. Look for the “Batteries” category and expand it. Right-click on “Microsoft ACPI-Compliant Control Method Battery” and select “Update Driver.” Choose the option to automatically search for the updated driver software.

For updating the firmware, visit the official Microsoft website and download the latest firmware for your Surface Pro model. Follow the installation instructions provided on the website.

Updating both the device drivers and firmware may require a stable internet connection, so ensure that your Surface Pro is connected to Wi-Fi.

After updating the drivers and firmware, restart your Surface Pro and check if the charging issue is resolved. If the problem persists, move on to the next troubleshooting step.

Try Different Charging Methods

If your Surface Pro won’t charge, it can be incredibly frustrating. However, before you start panicking, try these alternative charging methods to see if they solve the issue.

1. Use a different power outlet: Sometimes, the problem might be with the power outlet rather than the device itself. Plug your charger into a different outlet and see if it starts charging. If it does, then the original power outlet might be faulty.

2. Use a different power cable: It’s possible that the charging cable you’re using is damaged or faulty. Try using a different charging cable to see if that resolves the issue. If it does, then the original cable will need to be replaced.

3. Use a different power adapter: Similarly, the power adapter that came with your Surface Pro might be causing the problem. Borrow a compatible power adapter from a friend or try using one from another device to see if it charges your Surface Pro.

By trying different charging methods, you can determine if the issue lies with the device or with the charging accessories. This will help you troubleshoot more effectively and find a solution to get your Surface Pro charging again.

Contact Microsoft Support

If all else fails and your Surface Pro still won’t charge, it is time to reach out to Microsoft Support for assistance. Microsoft has a dedicated team of professionals who are well-equipped to handle such issues and guide you through the troubleshooting process.

You can contact Microsoft Support through various channels, including phone, email, or live chat. Before reaching out to them, make sure to gather all the necessary information about your device, such as the model, serial number, and any error messages you have encountered. This will help speed up the troubleshooting process.

When you contact Microsoft Support, be prepared to explain the steps you have already taken to troubleshoot the charging issue. They may ask you to perform additional tests or provide further information. Depending on the severity of the problem, Microsoft Support may offer solutions, schedule a repair, or even recommend a replacement device if necessary.

Remember, Microsoft Support is there to assist you, so don’t hesitate to reach out if you’re experiencing difficulties with charging your Surface Pro.


1. Why is my Surface Pro not charging?

There can be several reasons for your Surface Pro not charging, such as faulty charging cable or adapter, software issues, battery problems, or damaged charging port.

2. How can I fix a charging issue on my Surface Pro?

First, make sure to check the charging cable and adapter for any visible damage. If they appear to be in good condition, try restarting your device or performing a power cycle. If the issue persists, you can try updating the device’s drivers and firmware, running the Windows troubleshooter, or resetting the battery hardware.

3. Why is my Surface Pro charging slowly?

A slow charging issue on a Surface Pro could be due to multiple factors, including running power-intensive applications while charging, a faulty power source, heavy battery usage, or outdated software. Monitoring and closing unnecessary applications, using the original charger and power outlet, and installing the latest Windows updates might help resolve the slow charging problem.

4. What should I do if my Surface Pro’s battery drains quickly?

If your Surface Pro’s battery drains rapidly, try adjusting the display brightness, disabling unnecessary background applications, and closing any power-consuming programs. Additionally, you can check for any pending Windows updates or perform a battery calibration to optimize its performance.

5. Should I replace my Surface Pro’s battery if it won’t charge anymore?

Before considering battery replacement, try working through the troubleshooting steps mentioned earlier. If all efforts fail, and the battery no longer charges despite using different chargers and outlets, then replacing the battery might be necessary. It is recommended to reach out to authorized Microsoft service centers or contact customer support for further assistance.

Wrapping Up

In conclusion, encountering issues with charging your Surface Pro can be frustrating, but there are several troubleshooting tips and solutions to try before panicking. Firstly, checking the power source and ensuring it is functioning properly is crucial. Additionally, cleaning the charging port and using a different charging cable or adapter can help resolve any connection problems. If these steps do not work, performing a soft reset or a hard reset may be necessary. Furthermore, updating the device’s firmware and checking for any software conflicts can also be effective in resolving charging issues. Remember to consult Microsoft support or seek professional help if the problem persists.

In summary, troubleshooting charging problems with your Surface Pro can be a straightforward process with the right steps. By following the troubleshooting tips mentioned in the article, you can identify and potentially resolve the issue causing your Surface Pro not to charge. However, if all else fails, it is important to seek assistance from the manufacturer or authorized repair technicians to ensure a proper and accurate diagnosis of the problem.

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