Why is my Android phone not sending my emails? Exploring the Common Issues and Troubleshooting Solutions

In today’s digital age, staying connected through emails has become an essential part of our lives. However, it can be frustrating when your Android phone fails to send emails, causing communication obstacles and inconvenience. This article delves into the most common issues that may hinder your Android phone from successfully sending emails, providing useful troubleshooting solutions to resolve these problems and ensure seamless email communication on your device.

Common Issue: Incorrect Email Configuration Settings

Incorrect email configuration settings can be one of the main reasons why your Android phone is not sending your emails. This issue can occur due to various factors such as entering incorrect incoming and outgoing server settings, incorrect username or password, or incorrect port numbers.

When the email configuration settings are not accurate, your phone may fail to establish a connection with the email server, resulting in the inability to send emails.

To resolve this issue, you need to double-check your email settings. Make sure that you have entered the correct incoming and outgoing server addresses, port numbers, and security type (SSL/TLS or none). Additionally, verify that the username and password you entered are accurate.

If you are unsure about the correct settings, you can refer to your email provider’s support documentation or contact their customer support for assistance. They can provide you with the accurate configuration settings.

Once you have updated the email configuration settings, try sending an email to check if the issue is resolved.

Troubleshooting Solutions: Checking Email Server Settings

When your Android phone is not sending emails, one of the common reasons could be incorrect email server settings. To troubleshoot this issue, you need to check and verify the server settings on your device.

Start by ensuring that you have entered the correct incoming and outgoing server addresses for your email provider. Double-check the port numbers and encryption settings as well. Many email providers have specific requirements for these settings, so it’s crucial to follow their guidelines.

Next, verify the login credentials for your email account. Make sure you have entered the correct username and password. If you recently changed your password, update it on your Android phone too.

Sometimes, your email server settings can get overwritten or misconfigured due to software updates or other factors. In such cases, remove the email account from your device and set it up again. This will ensure that you are using the most up-to-date settings provided by your email provider.

By checking and correcting any errors in your email server settings, you can increase the chances of successfully sending emails from your Android phone.

Common Issue: Poor Internet Connection

A stable internet connection is crucial for sending emails from your Android phone. If you are experiencing issues with sending emails, a poor internet connection might be the culprit.

When your internet connection is weak or unstable, your email server may struggle to establish a secure connection to send your emails. This can result in frequent timeouts or failures when trying to send messages.

One way to identify if a poor internet connection is causing your email sending problems is to check other internet-dependent apps or websites on your phone. If they are also slow or not working properly, it indicates an issue with your internet connection.

To troubleshoot this problem, consider switching between Wi-Fi and mobile data to determine if one connection method is more stable than the other. You can also try moving closer to your Wi-Fi router or switching to a different network altogether if available.

If your internet connection is consistently weak, contacting your internet service provider (ISP) may be necessary to resolve the issue. They can help troubleshoot your internet connection and improve its performance, enabling you to send emails smoothly.

Troubleshooting Solutions: Testing Internet Connectivity

Having a stable internet connection is crucial for sending emails from your Android phone. If you are experiencing issues with email sending, it could be due to poor internet connectivity. Here are some troubleshooting solutions to test your internet connection:

1. Check Wi-Fi or Mobile Data: Make sure that your Wi-Fi or mobile data is enabled and properly connected. Try switching between Wi-Fi and mobile data to see if the problem persists.

2. Test Other Apps: Open different apps on your phone that require an internet connection and see if they are working properly. If other apps are also struggling to connect, the issue may lie with your internet service provider or network.

3. Restart Router: If you are using Wi-Fi, restart your router to refresh the connection. Sometimes, routers can encounter temporary glitches that affect internet connectivity.

4. Disable VPN or Proxy: If you are using a VPN or proxy service, try disabling it temporarily. Sometimes, these services can interfere with email sending.

5. Reset Network Settings: In your Android phone’s settings, find the option to reset network settings to their default values. This can resolve any underlying network configuration issues.

By following these troubleshooting solutions, you can determine if the problem lies with your internet connection and take appropriate steps to resolve it.

Common Issue: Email App Not Working Properly

When your Android phone is not sending emails, the issue could be related to the email app itself. A malfunctioning app can prevent your emails from being sent, regardless of your internet connection or email settings.

The email app may face various issues, such as freezes, crashes, or being unresponsive. These problems can disrupt the sending process and leave your emails stuck in the outbox.

To troubleshoot this issue, one effective solution is to clear the app cache and data. This helps in resolving any underlying bugs or conflicts within the app. To clear the cache and data, go to Settings on your Android device, then select Apps or Application Manager. Find your email app from the list and tap on it. From there, you can clear the cache and data.

Keep in mind that clearing the app data will remove any saved preferences or settings, so you may need to reconfigure the app after doing this step. Restart your phone and open the email app to see if the issue persists. If the problem continues, you may also consider uninstalling and reinstalling the app to ensure a fresh installation.

Troubleshooting Solutions: Clearing App Cache And Data

Clearing the cache and data of your email app can help resolve issues related to the app’s performance and functionality. Over time, the app’s cache can accumulate unnecessary data and files, causing it to slow down or malfunction. By clearing the cache, you can essentially start fresh and improve the app’s performance.

To clear the cache and data of your email app on an Android phone, follow these steps:

1. Open the “Settings” app on your device.
2. Scroll down and select “Apps” or “Applications.”
3. Find and tap on your email app from the list of installed apps.
4. Select “Storage” or “Storage & cache.”
5. Tap on “Clear cache” to remove temporary files stored by the app.
6. If clearing the cache doesn’t resolve the issue, you can also try selecting “Clear data” to reset the app completely. Keep in mind that this action will remove all app settings and stored data, so make sure to back up any important emails or information before proceeding.

By clearing the app cache and data, you can often fix issues related to email app performance, including problems with sending emails from your Android phone.

Common Issue: Email Account Authentication Problems

Authentication problems can prevent your Android phone from sending emails. This issue may arise when there is a mismatch between the email account credentials entered and the server’s authentication requirements. It can result in error messages like “Authentication failed” or “Username or password incorrect.”

The authentication problems can occur due to various reasons such as incorrect login details, a change in the password or security settings, or issues with the email provider’s server. Additionally, if you have enabled two-factor authentication, make sure you have entered the correct verification code.

To resolve this issue, start by double-checking your email account username and password. If you suspect that the password might have been changed, update it accordingly. Additionally, consider disabling and re-enabling two-factor authentication to ensure you are using the correct verification code.

If the problem persists, contact your email service provider for assistance. They can guide you through any specific settings or configurations required for your email account on Android. Remember to provide them with details of the error message received to help them accurately diagnose and resolve the authentication problems.

Troubleshooting Solutions: Updating App And Re-entering Account Credentials

Updating the email app and re-entering account credentials can often resolve the issue of an Android phone not sending emails. Sometimes, outdated versions of the email app may have compatibility issues or bugs that prevent the proper sending of emails. Therefore, updating the app to the latest version can fix any existing problems and ensure smooth email functionality.

To update the email app, open the Google Play Store, tap on the menu icon (three horizontal lines) in the top-left corner, and select “My apps & games.” Look for the email app in the list of installed apps and tap on the “Update” button if available.

Additionally, re-entering the account credentials can help if there were any login or authentication issues. Go to the phone’s Settings, select “Accounts,” and locate the problematic email account. Tap on it, select “Remove account,” and confirm the action. Then, add the account again by going to Settings > Accounts > Add account > Email, and enter the account credentials accurately.

By updating the app and re-entering the account credentials, the Android phone should be able to send emails without any further issues.


FAQ 1: Why are my outgoing emails not being sent from my Android phone?

There could be several reasons why your Android phone is not sending emails. Firstly, check if your device has a stable internet connection. Poor or no network connectivity can prevent the emails from being sent. Additionally, ensure that you have entered the correct outgoing email server settings for your email provider. Incorrect server settings may result in the failure of email sending. Lastly, check if there are any restrictions or blocks on your email account, which could prevent sending emails.

FAQ 2: How can I resolve issues with email synchronization on my Android phone?

If you are facing email synchronization problems on your Android phone, try the following troubleshooting solutions. First, verify that your email account settings are correct. Go to the email app’s settings and ensure that your login credentials, server settings, and sync frequency are accurate. If the issue persists, try removing and re-adding your email account on the phone. This can refresh the connection and resolve any underlying problems. Lastly, clear the cache and data of the email app from your device settings. Sometimes, accumulated data can cause sync issues, and clearing it can help in resolving the problem.

FAQ 3: What should I do if my Android phone displays an error message while sending emails?

If your Android phone shows an error message while sending emails, there are a few steps you can take to troubleshoot the issue. Firstly, make sure that your phone’s software is up to date. Outdated software versions may have compatibility issues with email apps. Secondly, check the size of the email attachments you are trying to send. Large attachments can exceed the size limit set by your email provider, resulting in errors. Try removing or reducing the size of attachments and see if the problem persists. Lastly, if the error message is specific, search online for the exact message or code to find more targeted troubleshooting steps.


In conclusion, there are various common issues that can cause an Android phone to not send emails, such as incorrect email settings, network issues, or email app problems. However, by following the troubleshooting solutions discussed in this article, such as checking the network connection, verifying email settings, and clearing app cache, users can resolve most of these issues and ensure that their Android phones can successfully send emails.

Leave a Comment