Why Is My WiFi Calling Not Working? Troubleshooting Tips and Solutions

In today’s highly connected world, staying connected is more important than ever. WiFi calling has become a popular feature for many smartphone users as it provides a way to make and receive calls using a WiFi network instead of relying solely on a cellular network. However, there may be times when your WiFi calling is not working as expected, leaving you frustrated and disconnected. In this article, we will explore some common reasons why WiFi calling may not be working and provide you with troubleshooting tips and solutions to help you get back on track.

Understanding WiFi Calling And Its Benefits

WiFi calling is a feature that allows you to make and receive phone calls over a WiFi network, rather than relying on cellular towers. It is particularly useful in areas with weak cellular coverage or when you are traveling internationally.

One of the main benefits of WiFi calling is improved call quality. If you have a strong and stable WiFi connection, you can expect crystal-clear voice calls with no dropouts or static. Additionally, WiFi calling can help save your cellular minutes or prevent you from incurring international roaming charges.

WiFi calling also allows for seamless call handoffs between WiFi and cellular networks. For example, if you initiate a call while connected to WiFi and then move out of WiFi range, the call can automatically transition to cellular without any interruption.

Another advantage of WiFi calling is that it can support advanced calling features such as HD voice and video calling, conference calling, and seamless integration with other communication apps.

Understanding the benefits of WiFi calling is essential for troubleshooting any issues that may arise. By familiarizing yourself with the advantages it offers, you can effectively identify and address any problems that may be affecting your WiFi calling functionality.

Common Reasons For WiFi Calling Issues

WiFi calling can be a convenient feature that allows you to make and receive calls over a Wi-Fi network, even when cellular service is weak or unavailable. However, there are several common reasons why you may experience issues with WiFi calling.

One of the primary reasons for WiFi calling problems is an unstable or poor Wi-Fi connection. If your Wi-Fi signal is weak or drops frequently, it can result in dropped calls or poor call quality. Ensure that your Wi-Fi router is placed in an optimal location and that there are no physical barriers hindering the signal strength.

Another common issue is compatibility. Not all devices and carriers support WiFi calling, so it is crucial to check if your device and service provider offer this feature. If not, you may need to upgrade your device or switch to a carrier that supports WiFi calling.

Network congestion can also affect WiFi calling. When multiple devices are connected to the same Wi-Fi network, it can cause strain on the bandwidth, resulting in call dropouts or poor audio quality. Consider limiting the number of connected devices or upgrading your internet package to a higher speed.

Additionally, software and firmware issues can contribute to WiFi calling problems. Outdated operating systems or device software may not be fully compatible with the WiFi calling feature. Always keep your device’s software up to date to ensure a smooth experience.

By identifying and addressing these common issues, you can troubleshoot and resolve WiFi calling problems, ensuring that you can enjoy the benefits of this convenient feature.

Checking Your Internet Connection

When WiFi calling is not working, a common culprit is your internet connection. Before diving into other troubleshooting steps, it’s essential to check the strength and stability of your internet.

Start by ensuring that you are connected to a reliable WiFi network. Open your device’s WiFi settings and verify that you are connected to the correct network. Also, check if other devices connected to the same network are experiencing any issues. If they are, it indicates a problem with your internet service provider, and you may need to contact them for assistance.

Next, run a speed test to determine the quality of your internet connection. You can use various speed test websites or apps available online. Ideally, you should have a fast and stable internet connection with low latency for seamless WiFi calling.

If the speed test reveals insufficient speeds or high latency, try rebooting your router. Sometimes, a simple restart can resolve temporary connection issues. If the problem persists, consider contacting your internet service provider to address any network-related problems.

Remember, a stable internet connection is crucial for WiFi calling to function optimally. By conducting these checks, you can identify and resolve any internet-related issues that may be hindering your WiFi calling experience.

Ensuring Your Device Is Compatible With WiFi Calling

WiFi calling requires specific hardware and software compatibility in order to function properly. If your device is not compatible, you may experience issues with WiFi calling.

To determine if your device is compatible with WiFi calling, first check with your service provider. They should have a list of devices that are compatible with WiFi calling. Alternatively, you can also check your device’s settings and look for the WiFi calling option.

Keep in mind that older devices may not support WiFi calling, as this feature was introduced in more recent models. If your device is not compatible, you may need to upgrade to a newer model that supports WiFi calling.

It’s also worth noting that different service providers may have different requirements for WiFi calling compatibility. Some providers may require specific models or software versions, so it’s important to check with your provider directly.

Ensuring your device is compatible with WiFi calling is an essential step in troubleshooting any issues you may encounter.

Troubleshooting Tips For WiFi Calling On Different Operating Systems

When it comes to WiFi calling, users may encounter different issues depending on the operating system they are using. Here are some troubleshooting tips to help resolve WiFi calling problems on different platforms:

For Android devices, start by ensuring that the WiFi calling feature is enabled in your device settings. If it is enabled, try toggling it off and on again to refresh the connection. Additionally, check for any pending software updates and install them to ensure optimal performance.

iPhone users should first make sure that their device has the latest iOS version installed. Sometimes, outdated software can cause issues with WiFi calling. Restarting the device and turning off and on the WiFi calling feature can also help resolve any temporary glitches.

Windows Phone users should check if their device supports WiFi calling. If it does, verify that the feature is enabled in the settings and ensure that you are connected to a stable WiFi network.

If none of these steps resolve the issue, contacting the device manufacturer or your service provider’s customer support is recommended. They can provide further assistance and troubleshoot the problem based on your specific operating system.

Updating Your Device Software For Improved WiFi Calling

Updating your device software is an essential step in troubleshooting WiFi calling issues. Outdated software can cause compatibility issues and hinder the proper functioning of WiFi calling features on your device.

To update your device software, follow these steps:

1. Check for available software updates: Go to the settings of your device and navigate to the system/software update section. Look for any available updates and download/install them if necessary.

2. Restart your device: After installing the updates, restart your device to ensure that the changes take effect properly.

3. Reset network settings: If the update doesn’t resolve the WiFi calling issue, you can also try resetting network settings. This can be done by navigating to the settings menu and selecting the option to reset network settings. Keep in mind that this will erase all saved Wi-Fi networks and their passwords, so make sure you have them handy.

4. Contact customer support: If updating your device software doesn’t fix the WiFi calling problem, it’s recommended to reach out to your device manufacturer’s customer support. They can provide specific guidance for your device and offer further assistance.

In conclusion, keeping your device software up to date is crucial for optimal WiFi calling performance. Regular updates should help address compatibility issues and ensure a smoother experience when using WiFi calling on your device.

Resolving WiFi Calling Issues With Your Service Provider

If you are still facing WiFi calling problems even after ensuring your device compatibility, checking internet connection, and updating device software, it may be time to reach out to your service provider for assistance.

Start by contacting their customer support and explain the issue you are facing with WiFi calling. They may have specific troubleshooting steps or settings adjustments to resolve the problem. It’s important to provide them with detailed information about the issue and any error messages or codes you may have encountered.

Alternatively, they may advise you to reset your WiFi calling settings or even re-register your device for WiFi calling. They might also be able to check if there are any known network outages or technical glitches affecting WiFi calling in your area.

In case the problem persists, escalate the issue to a higher level of support within your service provider. They may have more advanced solutions or even escalate the issue to their network engineering team for further investigation.

Remember to stay patient and cooperative during the troubleshooting process as it may involve several steps and tests. With proper assistance from your service provider, you should be able to resolve your WiFi calling issues and enjoy seamless communication.

Seeking Professional Help For Persistent WiFi Calling Problems

If you have exhausted all the troubleshooting steps and your WiFi calling issues persist, it may be time to seek professional help. While it may be tempting to continue tinkering with your device or network settings, a professional technician can provide the expertise needed to diagnose and resolve the problem.

Contacting your service provider’s customer support is often the first step in seeking professional help. They can guide you through additional troubleshooting steps specific to your network and device. If the problem persists, they may escalate your case to a specialized technical team who can analyze your network and device logs to identify the root cause of the issue.

In some cases, it may be necessary to involve a professional technician from your internet service provider or your device manufacturer. They will have the tools and resources to conduct more extensive tests and diagnostics to pinpoint the problem. They can also make recommendations on hardware upgrades or optimizations that can improve the performance of your WiFi calling.

Remember, seeking professional help is not a sign of defeat but rather a proactive step towards resolving persistent WiFi calling problems.

Frequently Asked Questions


1. Why is WiFi calling not working on my device?

There could be several reasons why WiFi calling is not working on your device. It could be due to a weak WiFi signal, network congestion, outdated software, or incorrect WiFi calling settings. To resolve the issue, try the troubleshooting tips mentioned in the article.

2. Can I make WiFi calls without a strong internet connection?

A strong internet connection is essential for WiFi calling. If your WiFi signal is weak or unstable, it may cause WiFi calling to not work properly. Make sure you are connected to a reliable and high-speed WiFi network to ensure smooth WiFi calling experience.

3. I have enabled WiFi calling, but I still cannot receive or make calls. What should I do?

If you have enabled WiFi calling and are experiencing issues with receiving or making calls, there could be a configuration problem or an issue with your carrier. Firstly, double-check your WiFi calling settings to ensure they are properly configured. If the problem persists, contact your carrier’s customer support for further assistance.


In conclusion, there are several possible reasons why WiFi calling may not be working properly. By following the troubleshooting tips and solutions mentioned in this article, users can identify and resolve common issues such as poor network connection, incorrect settings, or incompatible devices. Additionally, it is essential to ensure that the WiFi calling feature is supported by the mobile carrier and that the device is updated with the latest software version. By addressing these potential pitfalls, users can maximize the functionality of WiFi calling and enjoy a seamless communication experience.

Leave a Comment