Why is Skype Not Working on My iPhone? Common Issues and Solutions Explained

Skype has become an essential tool for communication, allowing users to make video and voice calls, send instant messages, and even share files. However, it can be incredibly frustrating when Skype refuses to work on your iPhone. From dropped calls to login issues, there are several common problems that iPhone users may encounter while using the popular communication app. In this article, we will explore the most prevalent issues with Skype on iPhones and provide helpful solutions to get it up and running smoothly again.

One of the most common problems users face is the inability to make or receive calls on Skype. This issue can arise due to several reasons, such as poor internet connection, outdated app version, or even device compatibility issues. In addition, users may also experience problems with the login process, where they are unable to sign in to their Skype account or face continuous sign-out issues. Understanding the root causes of these problems and finding effective solutions can save users a lot of frustration and help them get back to uninterrupted communication through Skype on their iPhones.

Network And Connectivity Issues: Troubleshooting Tips For A Stable Connection

Having network and connectivity problems while using Skype on your iPhone can be frustrating. If you are experiencing issues such as dropped calls, poor video quality, or audio delays, the problem might lie with your network or internet connection. Here are some troubleshooting tips to ensure a stable connection:

1. Check your Wi-Fi or cellular data connection: Make sure you are connected to a stable and reliable network. If using Wi-Fi, try restarting your router or connecting to a different network if possible. If using cellular data, ensure that you have a strong signal.

2. Test your internet speed: Use a reliable speed test app to check your internet speed. If your speed is below average, contact your internet service provider for assistance.

3. Disable VPN or proxy: Virtual private networks (VPN) and proxy servers can interfere with Skype’s connection. Disable them temporarily to see if it improves the performance.

4. Close other apps and background processes: Running multiple apps simultaneously can consume bandwidth and slow down your connection. Close unnecessary apps and processes running in the background to free up resources for Skype.

5. Update Skype: Ensure that you are using the latest version of Skype on your iPhone. Outdated versions might have compatibility issues with the network or other components of your device.

By following these troubleshooting tips, you can resolve network and connectivity issues with Skype on your iPhone and enjoy uninterrupted communication.

Software Updates And Compatibility: Ensure Your Skype And IPhone Are Up To Date

Skype is a complex application that requires constant updates to maintain compatibility with the iPhone’s operating system. If Skype is not working on your iPhone, it could be due to outdated software or compatibility issues.

The first step is to check for updates for both Skype and your iPhone. To update Skype, go to the App Store app, search for Skype, and tap “Update” if it’s available. To update your iPhone’s software, go to Settings, tap on General, and select Software Update to download and install any available updates.

Compatibility can also cause issues with Skype. Make sure your iPhone meets the minimum requirements for running Skype. It’s recommended to have the latest version of iOS and enough available storage space.

If you’ve updated both Skype and your iPhone and the problem persists, try uninstalling and reinstalling Skype. This can help resolve any software conflicts or corrupted files that may be causing the issue. Before uninstalling, make sure to back up your chat history and important conversations.

Privacy And Permissions: Granting Skype Access To Microphone And Camera

Skype requires access to your iPhone’s microphone and camera to enable audio and video calls. If Skype is not working on your iPhone, it could be due to privacy and permission settings blocking the app from accessing these essential features.

To resolve this issue, follow these steps:

1. Go to your iPhone’s “Settings” and scroll down to find “Skype” in the app list.
2. Tap on “Skype” and then click on “Privacy”.
3. Check if the “Microphone” and “Camera” toggles are turned on or not. If they are not enabled, toggle them on to grant Skype access to your microphone and camera.
4. Restart your iPhone and launch Skype again to see if the issue is resolved.

Additionally, you can check for other apps or settings that may be blocking Skype’s access to the microphone and camera. Some third-party security or privacy apps may have restrictions that need to be adjusted.

By granting Skype the necessary permissions, you should be able to use the app for audio and video calls on your iPhone without any issues.

Battery And Power Saving Settings: Preventing Skype From Closing In The Background

Skype not working on your iPhone? One common issue could be related to battery and power saving settings. If you frequently experience Skype closing in the background or not staying active, it could be due to your device’s power management settings.

To prevent Skype from closing in the background, you can follow these steps:

1. Go to “Settings” on your iPhone.
2. Scroll down and tap on “Battery.”
3. Check if “Low Power Mode” is enabled. If it is, disable it.
4. Scroll down and tap on “Skype” under the “Battery Usage” section.
5. Ensure that “Background Activity” is enabled.
6. You can also try disabling “Optimized Battery Charging” under the “Battery Health” section.

By allowing Skype to run in the background and disabling power-saving features, you should be able to prevent the app from closing unexpectedly. This will enable you to stay connected and have uninterrupted conversations on Skype.

Remember to keep your iPhone charged and consider using a power source or charger while using Skype for longer periods.

App Settings And Preferences: Configuring Skype For Optimal Performance On IPhone

When Skype is not working properly on your iPhone, it may be due to incorrect settings or preferences within the app. By configuring these settings correctly, you can ensure optimal performance and resolve common issues.

Firstly, check the audio and video settings in Skype. Go to the app’s settings and make sure the correct microphone and camera are selected. You can also adjust the volume levels to ensure clear communication during calls.

In addition, review the notification settings to ensure you receive alerts for incoming calls or messages. Enable push notifications so that you don’t miss any important conversations while the app is running in the background.

Another important setting is the bandwidth usage. If you are experiencing poor call quality or dropped calls, adjust the bandwidth settings to optimize the network usage. You can choose between Wi-Fi only or Wi-Fi and cellular data options, depending on your internet connection stability.

Lastly, consider enabling the auto-update feature for Skype, which ensures that you have the latest version of the app installed on your iPhone. Keeping Skype up to date is essential for compatibility with iOS updates and for accessing new features and improvements.

By configuring these app settings and preferences, you can enhance your Skype experience on your iPhone and address any common issues that may arise.

Resetting Skype And IPhone Settings: Resolving Persistent Problems

If you have tried everything and Skype is still not working on your iPhone, it may be time to reset the app and your device settings. Resetting can help resolve any persistent issues and provide a fresh start for Skype on your iPhone.

To reset Skype, go to the Settings app on your iPhone and scroll down to find Skype. Tap on Skype and select the option to “Reset Settings”. This will restore the app to its default settings, potentially fixing any glitches or conflicts.

In addition, you can also try resetting your iPhone’s settings. This will not erase any of your personal data, but it will reset all the preferences and configurations back to their original state. To do this, go to your iPhone‚Äôs Settings, tap on ‚ÄúGeneral‚Äù, then ‚ÄúReset‚Äù, and finally choose ‚ÄúReset All Settings‚Äù.

After resetting both Skype and your iPhone settings, launch Skype again and see if the issues have been resolved. If not, you may need to contact Skype support for further assistance or consider reinstalling the app entirely.


1. Why is Skype not opening on my iPhone?

This could be due to several reasons. One common issue is a poor internet connection. Ensure that you have a stable internet connection and try opening Skype again. If the problem persists, try restarting your iPhone or reinstalling the Skype app.

2. Why can’t I make or receive calls on Skype with my iPhone?

If you are unable to make or receive calls on Skype, it could be because you have not granted the necessary permissions to the app. Go to your iPhone settings and ensure that Skype has permission to access your microphone and camera. Additionally, check if you have sufficient call credit or a valid subscription.

3. Why is Skype freezing or crashing on my iPhone?

Freezing or crashing issues are often caused by outdated software or compatibility issues. Make sure both your iPhone and Skype app are updated to the latest versions. If the problem persists, attempt force-quitting the app and reopening it. If all else fails, uninstall and reinstall Skype.

4. Why can’t I see the other person’s video during a Skype call on my iPhone?

If you are unable to see the other person’s video during a Skype call, try checking your internet connection first. Poor connectivity can lead to video issues. Also, ensure that the other person’s camera is working correctly. If the problem persists, restart your iPhone and try again.

5. Why is my Skype audio not working properly on my iPhone?

If you are experiencing audio problems during Skype calls, ensure that your iPhone’s volume is turned up and not on silent mode. Also, check if the person you are calling has microphone and speaker functioning correctly. If the issue continues, restarting the app or reinstalling Skype might resolve the problem.


In conclusion, there are several common issues that may cause Skype to not work properly on an iPhone. These can range from network connectivity problems to issues with the Skype app itself. However, it is reassuring to know that there are also simple solutions available for these problems. Resetting the network settings, updating the app, and ensuring a stable internet connection are just a few troubleshooting steps that users can take to resolve these issues. By following these solutions, users can easily fix any problems they may encounter and continue using Skype on their iPhones without interruption.

Overall, although it can be frustrating when Skype is not working on an iPhone, it is important to understand that most issues have simple solutions. By troubleshooting the common problems discussed in this article, users can overcome any obstacles and enjoy uninterrupted Skype usage on their iPhones. Additionally, it is always beneficial to keep your app and device updated to ensure compatibility and optimal performance. With these solutions in mind, users can experience seamless communication through Skype on their iPhones.

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